Privacy Policy

What we collect

When you book a lesson, we collect the information you provide through the booking form. This includes your name, email address, phone number and your answers to the five lesson-preparation questions (your device type, how you video call with family, and what you’d like to learn).

If you contact us by text or email, we keep a record of that conversation. We do not collect any special categories of personal information (such as health data) and we will never ask for financial account details.

Why we collect it

We use your information to:

• Confirm and manage your booking
• Prepare lessons tailored to your device and goals
• Send you reminders and follow-up notes about your lessons
• Respond to your questions and messages
• Comply with our legal obligations as a business in Australia

We do not use your information for marketing to third parties and we do not sell your data.

Third-party services

We use the following third-party services to run our business. Each has its own privacy policy.

• Cal.com — handles our lesson bookings. Your name, email and booking questions are stored with Cal.com. Their privacy policy is at cal.com/privacy.
• Stripe — if you pay online, Stripe processes your payment. We do not store your card details. Their privacy policy is at stripe.com/au/privacy.
• Google Analytics — we use anonymised website analytics to understand how people find and use this site. No personally identifiable information is shared. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Vercel — our website is hosted on Vercel, which may log basic request data. Their privacy policy is at vercel.com/legal/privacy-policy.

How long we keep it

We keep your booking information for as long as needed to deliver your lessons and meet our legal obligations under Australian law (including tax records for seven years). If you ask us to delete your information earlier, we will do so unless we are required to keep it by law.

Your rights under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Know what personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete information we no longer need
• Complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy has been breached

Get in touch

To access, correct or delete your information, email us at [your email]. We will respond within 30 days.